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Terms & Conditions

Places are booked on a first-come-first-served basis upon receipt of credit card validation.

On booking and paying for a class(es) you will receive a booking and payment confirmation by email.

If your circumstances changed and you are no longer able to attend the course you booked on, please let us know as soon as possible, via email to Sarah@wilmslowcookeryschool.co.uk
The booking is non-refundable but we can offer you a few options:
•    Up to 30 days notice from the original booking date, we can transfer your booking onto another class at your choice.
•    Less than 30 days of the original booking, you are welcome to send somebody else in your place but please notify us.  This failing, we will try to fill your place if the course has a pending list, in which case you will be able to book on another course. If we are unable to do this, your booking will be made void with no possibility to attend another course.
•    If you are able to re-book, this has to be done within the next 60 days of the original booking. Attending the course should be within the same 60 days.

A 10% admin fee may apply for booking changes.

These terms and conditions also relate to unfortunate cases of bad weather, sickness, grievance or accidental injury.

Please notify us of any change in the contact details provided as these will be used by Cookery School for all correspondence.

The menus posted on our website may be subject to variations if ingredients are not available. Occasionally we may have to cancel or postpone a class due to unavoidable circumstances or if a class is under-subscribed. In such a case we will notify all confirmed attendees as soon as possible and reschedule new dates

Please let us know if you have any food allergies.

 

What’s included:

Ingredients, utensils, knives, equipment and aprons are provided for all courses. Some meals are included in the course cost ­ please see appropriate course details for further information.

We reserve the right to make amendments to course content and recipes without notice.

Skill Levels:

If you are unsure as to your skill requirements for a course, please phone us so we can help ascertain your level of experience before booking. We rely on students being able to self assess their own skill level and are happy to assist with this but cannot be held liable if you book a course much higher or lower than your actual skill level. Please call us if you are in doubt.

Health & Safety:

All participants should wear shoes with flat, non­slip soles and covered toes, preferably leather. We cannot admit you

to the cookery school without proper footwear. We recommend wearing sensible clothing ie not your best outfit we are not liable for any damage that occurs to clothing. Long hair must be tied back in the kitchen. All course participants will receive a short briefing on health and safety before commencing the course as well as a printed handout to take with them.

Special dietary requirements, food allergies & illness:

We are unable to tailor our course content for special dietary requirements unless you are booking a minimum of 10 places on the course. However, we will be happy to discuss course content beforehand to allow you to make your own alternative eating arrangements if necessary. There is no reduction in fee in this instance.

For food taken away from the cookery school, you will be told how to cook and store, we cannot take any responsibility for this.

Please inform us in advance of any allergies disabilities, diabetes, pregnancy, epilepsy, learning difficulties etc.

 

 

Confirmed bookings may not be cancelled. Bookings are, however, freely transferable so you are welcome to send someone else in your place.

Upon receipt of a completed order form and appropriate validated credit/debit card payment,  we will send you a receipt of confirmation by email giving you a unique code.

The gift voucher(s) will either be emailed or posted to the address to be supplied by you.

Gift vouchers are redeemed by inputting you unique password voucher code.  It will be necessary to supply the gift voucher number when doing this.

Our Booking Terms and Conditions set out at the bottom of the Cookery School booking form will apply to all bookings made with a gift voucher.

Gift vouchers are not refundable in any circumstances but are transferable to another person.

Please notify us of any change in the contact details provided as these will be used by Cookery School for all correspondence.

Adverse weather policy

As stated in our Terms and Conditions, we are not able to offer refunds or late notice amendments to classes where customers are unable to reach us due to adverse weather conditions.

You should take your own decisions as to whether it is safe to travel to us in Bath. We do not encourage anyone to take any risks. If you are unable to attend a class please let us know as soon as you can. In the event that you are unable to reach us you may send someone else in your place but again please let us know.

We understand that, where adverse weather conditions are concerned, it is not your fault that you are not able to reach us. Please understand that it is also not our fault. We have to go ahead and run our classes where even just one person is able to make it to the kitchen.

As a goodwill gesture we will circulate (by email) a list of places available at short notice to those who have not been able to attend a class. Emails will be sent out roughly fortnightly. It is unlikely that we will be able to offer the same class on the same day of the week but we hope that customers will be able to find a class and date that suits them. The classes offered in this way will be available on a first come first served basis to all those in the same position. Customers will be able to choose a replacement class of the same or a lesser value than their original class. No refund or credit will be offered where the replacement class is of a lower value than the original class.

Customers wishing to book onto a more expensive class will be asked to top up the difference.

If the School considers that you have behaved in an unacceptable manner, the School will be entitled to exclude you from any course you are currently enrolled on or booked in the future. If the School is unable to reallocate your place, no refund of fees will be made.

Delivery

Cookery Courses & Gift Vouchers

Upon successful completion of an order with us you will receive confirmation of your order by email to your nominated email address,

 

Liability

• The School will not accept responsibility for the loss of any personal possessions.

• The School will not be liable for any loss suffered by you which is indirect, special or consequential.

• The School will not be liable for any loss suffered by you resulting from any event which is beyond the reasonable control of the School.

 

General

• The acknowledgement or processing of an order or quote does not constitute legal acceptance of your order or quote.

• An order or quote is deemed accepted only upon receipt of full payment for the total value of the order.

• The order confirmation contains all of the contractual terms agreed between you, the invoice addressee and the School.

• No failure or delay by the School in enforcing any of its rights under the Contract shall be deemed to be a waiver of such right.

• The Contract shall be governed by English law.

 

Copyright & Acceptable Usage

Full copyright of course content developed by the Cookery School is retained by the Cookery School. Course notes and reference materials are provided to support students in their studies and ongoing cookery development and is issued for personal use only.

A lot of work has gone into the development of our course content and it has commercial value. The sharing of course materials by print, press, photocopy, email, blogs, internet or any digital transfer medium is strictly prohibited without the express written permission of the Cookery School directors. If in doubt, please ask about what is and isn’t acceptable usage.

Places are booked on a first­come­first­served basis upon receipt of credit card validation.

On booking and paying for a class(es) you will receive a booking and payment confirmation by email.

If your circumstances changed and you are no longer able to attend the course you booked on, please let us know as soon as possible, via email to Sarah@wilmslowcookeryschool.co.uk

The booking is non­refundable but we can offer you a few options:

• Up to 30 days notice from the original booking date, we can transfer your booking onto another class at your choice.

• Less than 30 days of the original booking, you are welcome to send somebody else in your place but please notify us. This failing, we will try to fill your place if the course has a pending list, in which case you will be able to book on another course. If we are unable to do this, your booking will be made void with no possibility to attend another course.

• If you are able to re­book, this has to be done within the next 60 days of the original booking. Attending the course should be within the same 60 days.

A 10% admin fee may apply for booking changes.

 

Gift Voucher Terms and Conditions

Upon receipt of a completed order form and appropriate validated credit/debit card payment, we will send you a receipt of confirmation by email giving you a unique code. The gift voucher(s) will be emailed . Gift vouchers are redeemed by inputting you unique password voucher code. It will be necessary to supply the gift voucher number when doing this. Our Booking Terms and Conditions set out at the bottom of the Cookery School booking form will apply to all bookings made with a gift voucher.

Gift vouchers are not refundable in any circumstances but are transferable to another person.